Privacy Policy

Last updated: 19 August 2026

Rasiyat Bangladesh respects the privacy of its subscribers and website visitors. This policy explains what information we collect, why we collect it, how we protect it, and the choices available to you.

1. Information we collect

Information you give us when you subscribe, pay a bill or contact us:

• Name, mobile number, email address and installation or billing address.
• National identity document details where required for subscriber verification under telecommunications regulation.
• Client ID, package selected, and the content of enquiries or support requests you send us.

Information generated by using the service, which we keep for network operation and for the periods required by law:

• Connection records such as session start and end times, assigned IP address and volume of data transferred.
• Fault, maintenance and support ticket history.
• Billing and payment history.

Information collected by this website: basic server logs including IP address, browser type and pages visited, used for security and to keep the site working.

2. Payment information

Payments made through this website are processed by a licensed payment gateway. Card numbers, PINs, CVV codes, mobile wallet PINs and one-time passwords are entered on the gateway's secure page and are never collected, seen or stored on our servers. We retain only the transaction reference, the amount, the date and the payment status, which we need in order to credit your subscription and to handle any refund.

3. How we use your information

• To install, activate, operate and support your connection.
• To generate bills, process payments and handle refunds.
• To notify you about maintenance, outages, billing and changes to your service.
• To investigate faults, network abuse and security incidents.
• To meet obligations under the laws of Bangladesh and directions from the BTRC and other competent authorities.

We use your contact details for service messages. We only send promotional messages if you have opted in, and every promotional message includes a way to opt out.

4. When we share information

We share personal information only in these limited situations:

• Payment gateway and banks — the minimum data needed to process a payment or refund you have initiated.
• Service partners — contractors performing installation or maintenance on our behalf, who are bound to keep the information confidential and may use it only for that work.
• Legal and regulatory disclosure — where we are required to disclose information by law, court order, or lawful direction from a competent authority.

We do not sell, rent, trade or otherwise make subscriber information available to advertisers, data brokers or any third party for their own purposes.

5. Third-party advertising

This website does not display third-party advertisements and does not run third-party advertising or behavioural tracking scripts. If we ever introduce any third-party content, we accept responsibility for it and this policy will be updated before it goes live.

6. Cookies

This website uses only the cookies and local storage needed for the site to function, such as remembering form entries during a session. We do not use advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings; the site will continue to work.

7. Data security

Access to subscriber records is restricted to authorised staff who need it for their work. Systems holding personal data are protected by access controls, and the website is served over an encrypted HTTPS connection. No system is completely secure, but we review our controls regularly and will inform affected subscribers and the relevant authority if a breach materially affects them.

8. How long we keep information

Subscriber records and connection logs are retained for the period required by telecommunications regulation in Bangladesh, and billing records for the period required by tax law. When a retention period ends, records are deleted or anonymised.

9. Your choices

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Opt out of promotional messages at any time.
• Ask us to delete information we are not required by law to retain, after your account is closed and dues are settled.

To exercise any of these, contact us using the details below. We respond within 7 working days and may ask you to verify your identity first.

10. Children

Our service is sold to adults. We do not knowingly collect personal information from children under 18 other than as part of a subscription held by a parent or guardian.

11. Changes to this policy

Any change to this policy is published on this page with a revised "last updated" date. Material changes are also notified to subscribers by SMS or email.

12. Contact

Rasiyat Bangladesh
Dikdari, Kakilakura, Shreebordi, Sherpur-2130, Bangladesh
Trade Licence No: 61
Phone: +880 1825-787461
Email: info@rasiyat.com.bd

Read alongside our Terms & Conditions and Return & Refund Policy.