Return & Refund Policy

Last updated: 19 August 2026

1. Scope of this policy

This policy applies to all payments made to Rasiyat Bangladesh through this website, including new connection and installation charges, monthly subscription fees, package upgrades and any equipment sold or rented as part of a connection.

Because we supply a telecommunications service rather than physical goods, "return" in this policy means the return of company-owned equipment, and "refund" means the return of money paid for service that was not delivered or was cancelled within the eligible window.

2. Cancellation policy

You may cancel your subscription at any time. To cancel:

• Notify us at least 7 days before your next billing date by phone, email, or in writing at our office.
• Provide your client ID, registered name and the address where the connection is installed.
• Clear any outstanding dues up to the cancellation date.
• Return any company-owned equipment (ONU, router, or media converter supplied by us) in working condition.

Cancellations requested with less than 7 days' notice take effect from the following billing cycle, and the current month remains payable.

3. When you are eligible for a refund

You may request a refund in the following situations:

• Service never activated. You paid for a new connection but we were unable to install or activate it — for example because your address turned out to be outside our coverage. A full refund of the amount paid is issued.
• Duplicate or excess payment. The same bill was paid twice, or an amount greater than the invoiced sum was charged. The excess amount is refunded in full, or credited to your account if you prefer.
• Failed transaction with amount debited. Money left your account but the payment was not credited to your subscription. The full amount is refunded once the transaction is verified with the payment gateway.
• Prolonged service outage. The connection is down for more than 72 continuous hours due to a fault on our side and we are unable to restore it. A pro-rata refund or credit is issued for the affected period.
• Cancellation within 7 days of activation. If you cancel within 7 days of activation and the service did not perform as described, the monthly fee is refunded on a pro-rata basis.

4. What is not refundable

• Installation, cabling, connection and reconnection charges once the physical installation has been completed.
• Monthly subscription fees for periods in which the service was available and used.
• Equipment sold outright to the customer and already used, unless it is faulty (see section 7).
• Charges arising from suspension caused by non-payment or by breach of our Terms & Conditions.
• Service interruptions caused by events outside our control, including natural disasters, government or regulatory shutdowns, or damage to cabling by third parties.

5. Refund timeline and method

We follow a fixed, published timeline so you know exactly what to expect:

Approved refunds are completed within 7 to 10 working days from the date the refund claim is approved. The money is returned through the same channel it was received — a card payment is reversed to the same card, a mobile financial service payment is returned to the same wallet number, and a bank transfer is returned to the originating account.

Working days exclude Fridays, Saturdays and government-declared public holidays. Where a refund passes through a bank or mobile financial service, the final credit to your account may take an additional 1 to 3 working days depending on that institution, which is outside our control.

6. How to claim a refund

1. Contact us by phone at +880 1825-787461, by email at info@rasiyat.com.bd, or through our contact page.
2. Provide your client ID or registered mobile number, the transaction date, the amount, and the payment method used.
3. Attach the transaction reference, receipt or screenshot where available.
4. State the reason for the refund request.

Refund requests must be raised within 30 days of the transaction date. We will confirm the outcome in writing, and where a request is rejected we will explain why.

7. Equipment return and faulty equipment

Equipment supplied on a rental or deposit basis remains the property of Rasiyat Bangladesh and must be returned within 7 days of disconnection. Any refundable equipment deposit is released after inspection, and follows the same 7 to 10 working day refund timeline.

Equipment found faulty within the manufacturer warranty period is repaired or replaced free of charge. Physical damage, liquid damage, or damage from power surges is not covered by warranty.

8. Contact for refund matters

Rasiyat Bangladesh
Dikdari, Kakilakura, Shreebordi, Sherpur-2130, Bangladesh
Trade Licence No: 61
Phone: +880 1825-787461
Email: info@rasiyat.com.bd
Office hours: Saturday to Thursday, 10:00 to 20:00

This policy should be read together with our Terms & Conditions and Privacy Policy.